Refund Policy


Last updated on 05/29/2023


Customer service

The Site's customer service is accessible:

  • by email to 
  • by telephone on +33 (0)1 80 87 32 55, on working days, from 2 p.m. to 5 p.m.
  • by post to the address: EONI - MY-KARE,121 rue d'aguesseau, 92100 Boulogne-Billancourt,France

Right of withdrawal – Distance selling

This article 3.2 is applicable to the Customer having the quality of consumer within the meaning of the introductory article of the Consumer Code.

Conditions for exercising the right of withdrawal

In accordance with the legislation in force on distance selling, the Customer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties or return costs.

The period mentioned in the preceding paragraph runs from either the day on which the distance contract is concluded for contracts relating to the supply of a service and/or the supply of digital content not supplied on a medium material, or from the receipt of the goods by the Customer or a third party, other than the carrier, designated by him, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.

When the fourteen-day period expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the next working day.

The decision to withdraw must be notified to the Publisher at the contact details indicated in article 1 of these general conditions by means of an unambiguous declaration. In any case, the Publisher will send the Customer an acknowledgment of receipt of said withdrawal as soon as possible by e-mail accompanied by a return form.

Effects of the right of withdrawal

The Customer returns the products to the EONI company, without undue delay and, at the latest, within fourteen days following the communication of its decision to withdraw.

When the right of withdrawal is exercised, the publisher reimburses the customer for all sums paid upon recovery of the Product(s) subject to the withdrawal.

Where applicable, the professional makes the reimbursement using the same means of payment as that used by the Client for the initial transaction, unless the Client expressly agrees to the use of another means of payment and insofar as the reimbursement does not incur any costs for the Client.

The Customer's liability is only engaged with regard to the depreciation of the Product resulting from manipulations other than those necessary to establish the nature and characteristics of the Product.

Consequently, the cosmetic product for which the Customer requests an exchange must be intact, unopened and in its original packaging.

Exclusions from the right of withdrawal

As stipulated in the Consumer Code, the right of withdrawal does not apply, in particular, to contracts for the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or of health protection.

Consequently, the cosmetic product for which the Customer requests an exchange must be intact, unopened and in its original packaging.

Termination of the contract on the Customer's initiative

The consumer Customer may terminate the contract by registered letter with acknowledgment of receipt if the delivery date of the goods is exceeded by more than ten days. The Customer will then be reimbursed for the sums incurred by him when placing the order.

This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the Customer undertakes not to take legal action against the Publisher and waives the right to invoke the resolution of the sale provided for in this article.


Guarantee against visible faults and defects

It is the Customer's responsibility to check that the Products are in good condition at the time of delivery. This verification must in particular relate to the quality, quantities and references of the Products as well as their conformity with the order. No complaint will be taken into account after a period of three days from delivery.

Warranty against defects and hidden defects
Legal guarantees

Customers have a legal guarantee of compliant delivery (article 1604 of the Civil Code), a legal guarantee against hidden defects (articles 1641 and following of the Civil Code) and a security guarantee (articles 1245 and following). . of the Civil Code).

Customers who are consumers also have a legal guarantee of conformity (articles L. 217-4 et seq. Consumer Code).

Conventional guarantee

The Products benefit, in addition to the legal guarantee, from a conventional guarantee of conformity on French territory, for a period of 1 years from the delivery of the Product.


In order to implement the guarantee, it is up to the Customer to return the product to the address of the Publisher's headquarters, accompanied by an explanatory and descriptive letter on the non-conformity(ies), defect(s) and/or or defect(s) by requesting either an exchange or a refund.

In any case, the Customer is asked to contact the Publisher ( and to follow precisely the instructions of the Publisher relating to the return of the Products.

The costs of returning the Product remain the responsibility of the Customer, except for consumer Customers implementing the right of withdrawal according to the rules set out above or the guarantee of conformity of articles L. 217-4 and s. of the Consumer Code.

Search on the my-Kare shop: